NTISthis.com

Evidence Guide: PSPWPR403A - Support the provision of workplace relations information

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPWPR403A - Support the provision of workplace relations information

What evidence can you provide to prove your understanding of each of the following citeria?

Develop workplace relations knowledge

  1. Current and historical information on workplace relations framework and legislation is sourced, reviewed, interpreted and confirmed.
  2. Changes to workplace relations framework and legislation are monitored, interpreted and applied.
  3. Personal knowledge gaps are identified and appropriate training or information is sought in consultation with relevant manager.
  4. Complex issues are referred to senior staff and reviewed to develop knowledge.
Current and historical information on workplace relations framework and legislation is sourced, reviewed, interpreted and confirmed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Changes to workplace relations framework and legislation are monitored, interpreted and applied.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Personal knowledge gaps are identified and appropriate training or information is sought in consultation with relevant manager.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complex issues are referred to senior staff and reviewed to develop knowledge.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop enquiry response capability

  1. Roles and responsibilities of various stakeholders in workplace relations matters are identified and confirmed with colleagues and relevant managers.
  2. Common concerns and issues of various stakeholders in workplace relations matters, and past resolution details, are researched and interpreted to inform response to enquiries.
  3. Difficulties in providing information are resolved promptly or referred to appropriate persons according to organisational policies.
  4. Strategies for effective communication with diverse enquirers are researched, validated and implemented.
Roles and responsibilities of various stakeholders in workplace relations matters are identified and confirmed with colleagues and relevant managers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Common concerns and issues of various stakeholders in workplace relations matters, and past resolution details, are researched and interpreted to inform response to enquiries.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Difficulties in providing information are resolved promptly or referred to appropriate persons according to organisational policies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Strategies for effective communication with diverse enquirers are researched, validated and implemented.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpret and communicate workplace relations information

  1. Clients and colleagues are assisted to interpret the legislative requirements of workplace relations framework.
  2. Compliance with workplace relations is promoted with relevant colleagues, stakeholders and groups.
Clients and colleagues are assisted to interpret the legislative requirements of workplace relations framework.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compliance with workplace relations is promoted with relevant colleagues, stakeholders and groups.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce and monitor required records and reports

  1. Enquiry records are completed, checked for accuracy and reviewed to identify trends and information gaps.
  2. Records of referred enquiries are monitored to ensure resolution is achieved.
  3. System reports are produced according to workplace requirements.
Enquiry records are completed, checked for accuracy and reviewed to identify trends and information gaps.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Records of referred enquiries are monitored to ensure resolution is achieved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

System reports are produced according to workplace requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to improvements in information provision

  1. Call trends are discussed with colleagues and relevant managers and response options are considered and applied.
  2. Appropriate persons are notified of gaps in information resources.
  3. Call management strategies are shared with colleagues and relevant managers, and suggestions for improvement are suggested, solicited and incorporated into work processes.
Call trends are discussed with colleagues and relevant managers and response options are considered and applied.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate persons are notified of gaps in information resources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Call management strategies are shared with colleagues and relevant managers, and suggestions for improvement are suggested, solicited and incorporated into work processes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to:

locate, interpret and apply relevant workplace relations information

communicate workplace relations information effectively to diverse stakeholders

identify gaps in personal knowledge and access information to improve understanding

monitor changes to workplace relations information

contribute to process improvements

Consistency in performance

Competency should be demonstrated by participation in a range of activities to improve personal and organisational ability to provide appropriate workplace relations information effectively to diverse stakeholders.

Context of and specific resources for assessment

Assessment must comply with:

organisational client management and health and safety procedures

applicable regulations and codes

Access may be required to:

a simulated work environment

organisational policies and procedures

workplace relations information

Guidance information for assessment

The following assessment methods are suggested:

oral questioning about location of workplace relations information, identification of knowledge gaps, activities undertaken to improve knowledge and ability, and strategies for monitoring changes in workplace relations information

observation of the candidate participating in team meetings and contributing to process improvement

feedback from peers and/or supervisor that the candidate consistently seeks to improve the provision of workplace relations information

review of records completed by candidate or reports of performance.

In all cases, practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency that are difficult to assess directly. Questioning techniques should suit the language and literacy levels of the candidate.

Required Skills and Knowledge

Required skills

language and literacy skills to:

research and study complex documents

produce and review records and reports

participate in and contribute to team meetings

manage files

self-management skills to:

assess own capabilities to adequately respond to enquiries

identify own learning and knowledge gaps

learning skills to seek and implement continuous improvement in response capability

interpersonal skills to use a range of strategies to communicate effectively with diverse enquirers

teamwork skills to contribute to team discussions on process improvement

planning and organisational skills to:

plan and prioritise work

handle queries efficiently

determine when it is appropriate to escalate response

problem-solving skills to recognise problems or issues

Required knowledge

workplace policies and procedures in relation to context of information being sought

workplace relations framework

relevant federal, state or territory, and local legislation relating to:

workplace relations

OHS

human rights and equal employment opportunity

privacy

workplace relations information and issues, including:

types of employment

rights, roles and responsibilities of parties in an employment relationship

anti-discrimination

conditions and entitlements

transitional arrangements

union issues

factors indicating compliance, non-compliance and breach of workplace relations legislation

features and operation of information and communications technology and systems

electronic and manual recording and reporting systems and procedures

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Monitoring workplace relations information may involve:

participation in team meetings

regular review of staff bulletins, memos and emails

subscription to and review of:

relevant publications

internet news services

relevant website updates

research into current trends and issues

Stakeholders may include:

employees

employers

trainees and apprentices

employee representatives

employer representatives

union representatives

Diverse enquirers may include:

union members, representatives and officials

employer associations

employment agencies

trainees and apprentices

young people

people with a first language other than English

human resource and legal professionals

bargaining agents

students

vulnerable people or their guardians

people with disabilities

employers

employees